Returns & Refund Policy
Due to the perishable nature of our specialty food products, we cannot accept returns; however, if your order arrives damaged or incorrect, please contact us within 14 days for a replacement or refund. We are committed to ensuring you enjoy the authentic taste of the Smokies with every purchase.
Inspect Your Order
Upon arrival, please check your shipment for any signs of damage or missing items from the Apple Barn.
Contact Customer Support
Email our team or call our mill office with your order number and a brief description of the issue.
Provide Documentation
For items damaged during transit, please include clear photos of the packaging and the affected food products.
Resolution Process
Once reviewed, we will issue a full refund to your original payment method or ship a fresh replacement at no extra cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing